PCAAS

PC AS A SERVICE (PCAAS)

Draft RFP #: M-26-A42-R-000001
Agency: Department of Justice (DOJ)
Contracting Office: U.S. Marshals Service (USMS) – Procurement Division, Operational Support Section
Contract Type: TBD (anticipated IDIQ or BPA model based on RFI content)
Contract Ceiling: $[TBD]
NAICS Code: 541519 – Other Computer Related Services
Business Pools: Full & Open (No set-aside specified)
Expected Release Date: TBD (RFI response due June 16, 2025)
Link to Draft RFP / Opportunity: View on SAM.gov

EXECUTIVE SUMMARY

The U.S. Marshals Service (USMS) seeks to transform its endpoint management and computing device delivery via a robust PC as a Service (PCaaS) contract. The envisioned solution will deliver end-to-end lifecycle support, device replacement, configuration management, asset disposition, global logistics, 24/7 user support, and seamless transition capabilities. This global initiative covers 10,500+ devices across over 500 locations.

This is a strategic opportunity to shape federal IT modernization through scalable managed services. Firms with global logistics, automated endpoint support, and government PCaaS experience will be strongly positioned.

rTurner Consulting is actively supporting capture strategies for clients aiming to participate. Contact us to get started with teaming, solutioning, or proposal development.

📄 View Draft RFP on SAM.gov

CORE SCOPE AREAS

The government seeks industry solutions to deliver the following capabilities:

●    End-to-End Device Lifecycle Management
●    Global PC Deployment & Logistics
●    Tech Refresh and Transition Support
●    Configuration Management (Hardware/Firmware/Software)
●    Online Ordering and Repair Automation
●    Asset Disposition and SSD Retention
●    24/7/365 User Support
●    Performance Tracking and Failure Prediction

Tech Stack Considerations:
COTS / Cloud-based Ordering and Asset Management Tools / Integration with ServiceNow / Secure Global Supply Chain Management

EVALUATION OR SELF-SCORING CRITERIA (IF APPLICABLE)

Mandatory Technical Domains or Task Orders

●    IT Device Deployment
●    Global Supply Chain & Logistics
●    Configuration & Imaging
●    24/7 IT Service Desk
●    Asset Management & Disposition
●    Repair Workflow Automation
●    Secure SSD Retention Policies
●    Contract Transition Support

Additional Points Criteria

●    Experience with large federal agencies or PCaaS models
●    Past performance in 500+ site deployments
●    Integration with ServiceNow or similar platforms
●    Flexible global delivery capability
●    Experience reducing administrative burden for federal IT

CAPTURE STRATEGY TIPS

Actionable Recommendations

●    Assess alignment with USMS global delivery and 24/7 support needs
●    Map past performance to 10,000+ endpoint deployments
●    Demonstrate experience with PC refresh and asset transitions
●    Highlight integration capabilities with ServiceNow and similar ITSM tools
●    Be prepared to show innovative cost-modeling and SLA frameworks

Ideal Prime or Partner Profile

●    Proven experience delivering PCaaS or managed device services
●    Capability to manage global federal deployment logistics
●    Full asset lifecycle and warranty support capabilities
●    Automated and scalable ordering and support workflows
●    Strong record with federal compliance, security, and service delivery

TIMELINE & MILESTONES

Stay alert for updates—we’ll keep you posted as the opportunity evolves.

MARKET INTELLIGENCE

FPDSplus is our free GovCon procurement data search and analytics tool. It is FREE to use. Just register for an account and start building charts and graphs!

Top Vendors by Category (via FPDS / FPDSplus)

●    TOP OTSBs (DOJ, last 5 years)

●    TOP VENDORS with $10M to $50M contracts at DOJ

●    TOP SB VENDORS at DOJ over the last five years

🔗 Visit FPDSplus Dashboard
Use it to generate charts by agency, NAICS, award size, and more.

HOW WE CAN SUPPORT YOU

At rTurner Consulting, we help GovCon firms win complex technical opportunities. Our services include:

●    Strategic teaming and matchmaking
●    Proposal development and writing
●    Self-scoring analysis and improvement
●    Technical solutioning with DoD/DOJ SMEs
●    Capture coaching and readiness reviews

📬 Contact Us | 📞 Schedule a Call | 💬 Live Chat

RESOURCES & LINKS

●    SAM.gov Opportunity Posting
●    FPDSplus Contract Analysis
●    SBIR.gov Innovation Programs

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